Zühlke and UNIQA win the Microsoft Visionary Award

Zühlke and UNIQA have claimed the coveted Microsoft Visionary Award for their co-created AI chatbot. The solution, designed to assist UNIQA's sales staff with tariff and cost coverage inquiries, has already demonstrated measurable benefits and gained acceptance during the pilot phase.

The elements of the AI chatbot solution that particularly impressed the Visionary Award jury were its targeted deployment, collaborative co-creation process, instant customer support, and measurable positive results. ‘This Visionary Award is given in recognition of the inspiration and pioneering work in the insurance industry,’ read the jury’s statement at the Microsoft Visionary Award ceremony.

Helmut Taumberger
' The award confirms that successful AI projects, first and foremost, deliver benefits – such as clear efficiency gains and absolute reliability in this case – and, secondly, inspire enthusiasm for technology and innovation within an organisation. Both aspects have been achieved exceptionally well with the AI chatbot co-created with UNIQA. '
Helmut Taumberger
Managing Director Markets at Zühlke in Austria

UNIQA AI chatbot: best-practice example

The AI chatbot addresses a very clear need: reducing the time and effort sales employees invest in responding to questions on tariffs and insurance benefits. Currently, it takes an average of five to ten minutes to deal with each query. The company wants to outsource this time-consuming and error-prone aspect of daily operations to an AI solution. In a joint pilot project, Zühlke and UNIQA developed an AI chatbot that excels in the laborious task of searching through documents. Using a chat interface with natural language processing, it quickly finds the correct answers in the tariff documents and highlights relevant sections, allowing employees to verify the accuracy of provided information.
 
The result? Depending on the chat model used, a response time of just two seconds was achieved, with a minimal error rate. 80% of pilot users found the chatbot helpful and would recommend it to their colleagues. Following the successful pilot phase, planning is currently underway for implementation at UNIQA. For the jury, this best-practice example was considered worthy of the coveted Visionary Award.

Co-Creation Zühlke and UNIQA: AI-Powered Tariff Information
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About the Microsoft Visionary Award

The Microsoft Visionary Award has been given in recognition of outstanding innovation in digitalisation since 2022.

Photo-Copyright: (c) Rainer Fehringer
Contact person for Austria

Helmut Taumberger

Managing Director Cross Markets, Austria

With his years of experience and a strong innovative mindset, Helmut Taumberger is digital transformation personified. As a Managing Director Cross Markets in Austria, he is responsible for steering the company’s strategic orientation and development. A qualified engineer, he has worked in the IT sector since 2003 and has lent his substantial expertise to various international businesses. He likes nothing more than coming up with practical strategies and getting people excited about technological change.

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