Protect and evolve your digital future with next-generation managed services

Operate and continuously improve your critical systems with Zühlke’s managed services. Go beyond traditional support and operations with an AI-enabled partnership that transforms your business and unlocks long-term value.

Turn innovation into lasting value with a strategic partner for operational excellence

Innovation doesn’t end with delivery. It lives on in every seamless upgrade, every resolved incident, every interaction that drives your company forward.

In a world where long-term value outweighs one-off initiatives, managed services has become a strategic pillar for sustained digital transformation. Clients today need partners who don’t just fix problems but help them stay ahead of them.

That’s where Zühlke comes in. We build and run the products your business depends on. From idea to impact, we ensure your core services perform and evolve sustainably, driving steady growth and lasting advantage.

More than just support

Our AI-accelerated operations embed intelligence into every layer of your enterprise. From day one, custom LLMs trained on your systems create deep knowledge layers that accelerate onboarding, resolve incidents faster, and reveal patterns humans might miss. Your platforms don’t just run, they evolve through continuous improvement, proactive monitoring, and expert optimisation.

With Zühlke, you get more than support. You gain a long-term strategic partner who takes full ownership of your digital assets, ensuring they remain compliant, reliable, and aligned with your evolving business goals.

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When it matters most, organisations trust Zühlke

Discover how, at the height of the pandemic, the UK Government turned to Zühlke to deliver a COVID-19 app that couldn’t fail, ensuring uninterrupted operation and helping safeguard 60 million lives.

Read the case study
Steve Crusenberry, Chief Operating Officer & CTO, GSCF
' Zühlke adds a tremendous amount of value beyond just the people involved. There’s immense depth of technical ability combined with the organisational power to pull everything together and become part of the team for almost any requirement thrown at them. This leads to an outcome that's significantly greater than that of any other full-team supplier we work with – not only in terms of the collaborative process but also the end result, which I believe exceeds expectations. '
Steve Crusenberry, GSCF
Chief Operating Officer & CTO

Managed services for systems that can’t afford to fail

Our managed services ensure your systems evolve with purpose, delivering ongoing, reliable, and impactful experiences over time. Our track record in regulated and complex industries makes us the partner of choice for organisations operating in high-stakes environments. By combining deep engineering expertise with operational excellence, we reduce risks, optimise costs, and unlock measurable improvements where they matter most.

  • Application managed services

    Unlock faster resolutions and smarter support through AI-accelerated service management that keeps your critical applications running.

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  • Platform & infrastructure management

    Keep your systems resilient. Future-proof your platform foundations with secure, cloud-native infrastructure operations.

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  • Service evolution

    Continuously evolve your operations with a flexible service model that embeds transformation into every phase.

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Application managed services

Our global team delivers round-the-clock support for your critical digital products. We combine broad industry expertise with robust, ITIL-aligned operations to ensure production reliability, enabling you to focus on driving business value.

  • Rapid incident response, resolution and root-cause analysis
  • Proactive, intelligent monitoring
  • AI-accelerated onboarding and support via custom LLMs
  • Continuous enhancements and lifecycle optimisation 
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Platform & infrastructure management

Zühlke ensures the performance, security, and resilience of your cloud, data, and integration platforms. We combine infrastructure expertise and packaged cloud operations with integrated licensing through our AWS and Azure partnerships.

  • Infrastructure monitoring and incident response across multi-cloud and hybrid environments
  • Cost optimisation and end-to-end lifecycle management  
  • Security strengthening, compliance alignment, and infrastructure resilience
  • Integrated operations for data, AI, and business-critical platforms 

Service evolution

We embed continuous improvement into the heart of your operations by combining DevOps, Site Reliability Engineering, and legacy transformation expertise. Our subscription model includes prepaid service credits, enabling you to modernise with speed and confidence.

  • Iterative enhancements driven by modern DevOps and SRE practices
  • Legacy modernisation and complex ecosystem integration
  • Prepaid service credits for feature sprints, change, and consulting
  • Secure end-of-life decommissioning, compliant with data protection and retention policies

Success stories from clients driving change with Zühlke

We work with highly demanding global organisations across healthcare, finance, energy, and the public and industrial sectors to operate and modernise their core platforms.

NHS COVID-19 app prevents 1 million infections
the NHS Covid-19 app on a mobile screen in the hands of a person
GSCF: timely AWS cloud migration saves £250,000 monthly
city landscape in cloud
Justitia.Swiss: a secure digital justice system for Switzerland
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UX designer in Zühlke office

Let's talk about your digital service landscape

Our experts combine technical know-how with industry insights to help engineering and leadership teams reduce operational risk and scale with confidence.

Explore how our managed services can support your business.

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Contact person for United Kingdom

Neil Moorcroft

Group Head of Managed Services & Partner

Neil Moorcroft is the Group Head of Managed Services at Zühlke, where he oversees global business strategy, sales, and operations. With a background in leading the development and operation of high-trust national digital services, Neil brings deep expertise in managing complex, regulated environments where resilience and compliance are paramount. He is passionate about helping clients evolve their critical systems through continuous innovation and trusted, long-term partnerships, ensuring they deliver exceptional service outcomes at scale.

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