Mobile-first banking with Zühlke: independent, flexible and inspiring

The usage figures and customer surveys leave no doubt: to win over new customers and keep existing customers satisfied, most retail and private banks will have to focus more on the mobile channel in the years to come, as a complement to personal interaction. For many institutions, tighter margins and growing competition from digital-only providers mean they have to offer customers compelling, user-friendly and secure mobile-first banking services.

Mobile-first banking: Our value propostion

Many banks are facing difficult decisions regarding how to upgrade their existing e-banking and mobile banking solutions or replace them. We firmly believe that investments in the next phase of digital banking must be made with a 'mobile first' mindset. This shift in approach means prioritising the design and development of the mobile experience, which is then adapted for desktop solutions. Our approach is centred around three key elements:

  • Customer experience

    Our CX and UX experts put customer focus at the centre of everything they do, ensuring that you get the right service with an appealing design and robust implementation for distinctive mobile experiences.

  • Flexible architecture

    Our architecture approach ensures that your mobile-banking investment is future-proof and unencumbered by legacy issues. The architecture guarantees important elements like security, performance and maximum availability. And best of all: it allows you to quickly add new functions to your solution at any time. 

  • Independence

    For us, independence means that you decide what kind of setup you want to run. We’re at your service as much or as little as you like, and we’ll also take on responsibility if you wish. You can forget about vendor lock-in with us. And our choice of technology is just as independent. Our spectrum ranges from native and Kotlin multiplatform mobile to cross-platform approaches such as Flutter and hybrid apps, and we provide unbiased advice on this important technology choice.

Mobile banking case studies

What does mobile banking from Zühlke do?

Time-to-market

Ensure the pace aligns with both internal and external demands. New features can be implemented swiftly, thanks to our modular architecture, rigorous design system, and a development pipeline that is highly automated.

Attractive TCO

The use of open-source, established frameworks and standards as well as a lean operational setup gives you an attractive TCO. The independence we mentioned gives you the ability to optimise the setup, internalise elements or benefit from our nearshore options to lower your TCO even further.

Data-driven

For us, being data-centric in a mobile-first environment means focusing on monitoring and analytics, while also leveraging data for cross-selling and upselling opportunities to unlock potential for the bank.

Security by design

For us, security is an integral, non-negotiable component of the solution. Our security experts work closely with UX and development to ensure the requisite security combined with maximum user-friendliness.

Cloud or on-premise

We follow your lead on the IT and cloud strategy, not the other way round. You can operate the solution wherever it currently makes sense for you while still leaving your options open for the future.

Mobile-Banking with Zühlke

Our value proposition: As a bank, you gain from flexible architecture and assured independence. In turn, this allows you to provide your customers with an engaging and inspiring digital experience.

More insights:

The importance of good app architecture in a mobile-first world
hands holding mobile phone with an open app on it
Mobile banking: expert guide to choosing the right technology
Flutter: a central framework for cross-platform frontend development
three software developers in front of their laptops
Contact person for Switzerland

Marc Faeh

Senior Business Solution Manager

Marc Faeh is Senior Business Solution Manager and joined Zuhlke in March 2020. He supports customers in increasing customer loyalty and efficiency through ideas and solutions in the portal and collaboration environment. After an apprenticeship in banking and studies in Business Information Systems, Marc worked six years as a management consultant for a leading global IT services company. His focus was on transformation and business architecture projects in various industries (Telco, Banking, Travel, Card Issuing and Pharma). He then worked for 11 years on customer side as a project manager in the retail industry leading complex business and systems projects in the POS, commerce and payment area.

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+41 43 216 6706
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