Insurance

myCSS: Setting new standards in digital customer interaction

We helped a Swiss health insurer revamp its customer portal, strengthening its position as a digital pioneer in the industry. Learn more about this award-winning project.  

CSS, a Swiss health insurer, wanted to revamp its customer portal, setting a new standard in customer experience and consolidating its position as a digital pioneer in the industry.

The existing portal, used by nearly 1 million policyholders via web and mobile app, would be upgraded with expanded functionality, a refreshed design, revamped architecture, and a modernised technical foundation—further extending CSS’s lead over competitors.

The insurer selected Zühlke as its technology partner to support the development of the new customer portal and maintain the existing one throughout the transition period.

Logo Best of Swiss App Awards

CSS & Zühlke: partners in delivering a high-quality end product

Working collaboratively with CSS’s internal development team, our front-end and back-end specialists implemented a modern new structure.

The new UI/UX concept was transformed into a high-quality, cross-platform application through an agile Scrum process and a DevOps mindset.

Constant dialogue with technical and infrastructure departments enabled navigation through the complex domain, allowing for rapid improvements and adjustments.

Ongoing testing by representatives from the development and technical departments ensured a stable, premium product.

App interface of the award-winning mycss app.
Photo Marcel Engelberger, Head Digital Marketing & E-Business, CSS Versicherung
' Thanks to Zühlke's expertise, we were able to successfully scale our project team. Their in-depth expertise, reliability and extensive experience were key factors in the successful relaunch of our customer portal. Zühlke integrated seamlessly, complemented our team in a remarkable way and helped us to exceed our goals. We are extremely grateful for the valuable partnership. '
Marcel Engelberger
Head Digital Marketing & E-Business, CSS Versicherung

A 24/7 portal serving nearly 1.6 Million insured individuals

The new customer portal will be accessible 24/7 to all 1.6 million policyholders via web browsers and a mobile app.

To best serve the customers, we made sure the content is relevant and personalised, with a user interface that is clear and seamless to navigate. For example, statements are always easy to find, invoices can be submitted digitally, and there is clear information about included benefits.

Thanks to a holistic login process, access to the customer portal and other health insurance services is tightly controlled.

With the successful launch of the new portal, CSS is further consolidating its position as a digital pioneer in the industry. The mobile app "myCSS," co-developed by Zühlke, deservedly wins the prestigious "Best of Swiss Web Apps" award in November 2024.

Our work
Concordia_Logo
Insurance

CONCORDIA: developing a new customer platform with Zühlke as a partner in digitalisation

Learn more
The AA logo
Insurance

The AA grows its customer base by introducing tiered offerings to the price comparison website market

Learn more
Zühlke logo - empowering ideas - basic RGB
Banking,  Commerce & retail

Zühlke's GenAI Project Finder boosts presales efficiency

Learn more
Go to case studies
Deliver transformative impact with Zühlke. Speak to our team today.
Get in touch