The Challenge
To test the potential of generative AI (GenAI), SV Informatik, an insurance IT solutions provider, wanted to optimise customer service processes as the company received many daily tariff queries.
Due to a historically evolved application, retrieving information was time-consuming and required precise keyword input to locate the desired information. SV Informatik approached Zühlke to conduct a technical proof-of-concept (PoC) and evaluate the use case's potential. The project also aimed to empower internal stakeholders with new capabilities.