The project at a glance Customers use UNIQA customer service to inquire about the details of their insurance coverage. Within a few weeks, Zühlke and UNIQA, with the support of Microsoft, developed a tariff chatbot designed in the UNIQA layout. This chatbot aids sales employees by quickly and accurately answering questions about tariff specifics. The AI-supported solution has reduced the time and effort required to search for information and answer tariff-related questions in day-to-day operations by approximately 50%. Co-Creation in action Initial situation & challenge Customers use UNIQA customer service to inquire about the details of their insurance coverage. UNIQA sales employees now spend an average of five to ten minutes per question regarding tariffs, searching through approximately 75 documents per tariff to find the necessary information to provide an answer. Due to increasing digitalisation in our everyday lives, policy holders expect rapid 24/7 support for their inquiries. Approach & solution Within a few weeks, Zühlke and UNIQA, with the support of Microsoft, developed a tariff chatbot designed in the UNIQA layout. This chatbot aids sales employees by quickly and accurately answering questions about tariff specifics. The chatbot is based on an internal document base (e.g. cover, tariff conditions) and can be easily expanded to to incorporate additional documents. The solution features a chat interface that uses natural language processing to reference corresponding tariff documents. Users can assess the response quality through a simple feedback feature, aiding the continuous enhancement of the solution. ' A great project success: Significant added value created for our customers and employees in just a few weeks with AI support! ' Paul Brandstätter Head of Produkt & Markt Retail AT, Uniqa Impact & benefit The AI-supported solution has reduced the time and effort required to search for information and answer tariff-related questions in day-to-day operations by approximately 50%. Also, 80% of the pilot users find the solution helpful and recommend its continued use. The solution offers 24/7 self-service availability, providing access to an easily navigable knowledge database in natural language. Contact person for Austria Martin Fenyö Head of Financial Services Austria Martin Fenyö is all about modernisation and transformation, driven by his overriding goal to make successful innovations. As a Business Development Manager in Austria, he is responsible for our clients in the financial services industry who benefit greatly from his expertise. Following his studies in business management, he went on to amass years of experience with various technology providers, working mainly on strategic projects in the financial industry. Contact martin.fenyoe@zuehlke.com +4312051168002 Your message to us You must have JavaScript enabled to use this form. First Name Surname Email Phone Message Send message Leave this field blank Your message to us Thank you for your message. Our work Banking, Commerce and Consumer Goods Zühlke's GenAI Project Finder boosts presales efficiency Learn more Banking, Insurance SV Informatik: Revolutionising customer service with GenAI Learn more Insurance LV= turns crisis into advantage with agile product development Learn more Go to case studies Deliver transformative impact with Zühlke. Speak to our team today. Get in touch
' A great project success: Significant added value created for our customers and employees in just a few weeks with AI support! ' Paul Brandstätter Head of Produkt & Markt Retail AT, Uniqa