Accelerate your insurance transformation with Zühlke

With revenue and market share under threat, insurers must fundamentally rethink their customer value propositions and how they add value in the daily lives of policy holders.

By embedding modern technologies in their processes and harnessing the customer data and access of ecosystem partners, insurers can unlock models that serve the changing needs of markets, customers, and colleagues.

This might sound complex, but it doesn’t need to be. With our unique ability to join the dots between technology, data, people, and processes, we’re ideally placed to help you run smarter today as you lay the foundations for tomorrow’s insurance models.

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Gartner® recognises Zühlke's insurance domain expertise
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portrait of Claude Haueter, Project Director, Commercial Insurance at Zurich Insurance Group
' With Zühlke, we found a partner who is flexible in responding to changes in the programme, whether technological, organisational or commercial. '
Claude Haueter
Project Director, Commercial Insurance, Zurich Insurance Group

Case studies from the insurers embracing change

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Insurance

Zühlke develops a global underwriting system for Zurich Insurance Group

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Insurance

SWICA: Up to 50% reduction in time to generate quotes

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Insurance

LV= turns crisis into advantage with agile product development

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Zühlke accelerates high-priority transformations in the insurance industry

  • From coverage to prevention

    Shifting from a traditional policy-based business, health, retail, and commercial insurance are moving toward prevention, leading to the rise of well-being ecosystems and resilience consulting services.

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  • From legacy silos to connected advantage

    Organically grown IT landscapes still contain vast amounts of data and business logic. Despite the stability of these systems, their inflexibility hinders new business models and next-level customer experiences.

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  • From technology investments to digital impact

    As risk managers at heart, insurers insource technology as a business-critical artefact, especially in the AI space. Moreover, they seek to monetise data-driven insights through SaaS solutions.

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  • From risk transactions to customer loyalty

    Valuable customer touchpoints are becoming increasingly hard to identify with zero-touch insurance, embedded insurance, and evolving client expectations driven by the retail and 'big tech' industries. 'The moment of truth' is gaining even greater relevance.

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From coverage to prevention

To successfully navigate this transformation and unlock business potential, technology must act as an enabler without taking centre stage.

Our COVID-19 app for the NHS saved 10’000 lives and prevented 1 million infections:

NHS COVID-19

NHS COVID-19 app prevents 1 million infections

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From legacy silos to connected advantage

Moving beyond the AS/400 world will enable parametric insurance products and real-time claims experiences, but this transformation also requires business continuity and a strong business case.

Our AI chatbot halves efforts around tariff-related questions with 95% accuracy:

UNIQA: AI chatbot increases efficiency – 95% accuracy with half the effort

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From technology investments to digital impact

Since insurers are not tech companies, this transformation increases effectiveness and efficiency in the digital space, encompassing internal resources and external-facing digital solutions.

Our coaching transformed the software team into a dynamic and adaptable unit, capable of swiftly responding to evolving market trends and technological shifts:

Kessler

Efficiency gains leading to market success

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From risk transactions to customer loyalty

This transformation is measured by the client NPS score, but also covers resilient IT systems, mastery of the user experience, highly efficient processes, and data-driven insights.

An automated damage assessment and a new level of transparency increased customer satisfaction:

GVB_Logo

GVB Group: working with Zühlke to develop a digital claims process

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Some of our insurance clients

SWICA: Up to 50% reduction in time to generate quotes

SWICA wants to digitalise the quotation process in a simple, user-friendly way so that it can reduce throughput times and quickly prepare individual quotations for corporate customers. Zühlke is helping make this a reality with Lowcode.

Gain insurance insights from our people, partners, and peers

Explore our latest research, insights, and perspectives on the most important trends and opportunities in insurance.

AI in insurance: generative AI use cases and key considerations
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How data and AI can solve insurance’s strategic dilemma
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Why insurance companies should be pragmatic about entering the platform economy
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Demystify & capture value from AI

Struggling to find value-driving use cases? Discover how we can help you ideate, build, and scale bespoke AI solutions that deliver tangible efficiency gains and sustainable returns.

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Putting humans at the heart of data-driven insurance

Tune into our latest Zühlke Insurance Talk to explore how data and AI are powering new possibilities in insurance. With insights from the worlds of academia, industry, and consulting, you’ll learn how to translate data-driven opportunities into tangible impact for you and your customers.

Accelerate your insurance transformation with Zühlke
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Meet our insurance transformation leaders

  • Thomas Memmel

    Group Chief Financial Services Industry Officer & Partner

    View LinkedIn profile of Thomas Memmel
  • Eric headshot

    Eric Cheung

    CEO APAC

    View LinkedIn profile of Eric Cheung
  • Maurice Roach

    Maurice Roach

    Client Director & Partner

    CV

    As Client Director & Partner for the UK Financial Services, Maurice leads a team of talented consultants, engineers, and designers who deliver customer-centric digital products for ambitious clients in the financial sector. Maurice has over 20 years of experience across the entire range of the digital delivery domain, from design and development, server builds and cloud engineering, UX, team leadership, and programme delivery.

    Maurice is dedicated to helping financial service providers transform and grow by leveraging data, technology, and design thinking. He is passionate about creating innovative, customer-centric digital solutions, solving real problems for real users.

    View LinkedIn profile of Maurice Roach
  • Markus Reding, Head of Insurance and Partner

    Markus Reding

    Managing Director Insurance Switzerland & Partner

    CV

    Markus Reding leads the Market Unit Insurance at Zühlke in Switzerland. For more than 20 years he is responsible for innovation, strategy, product management, software engineering, and business development in various leadership positions and has practical experience from numerous digitisation projects. Meeting the challenges and market trends in the insurance industry with innovative solutions is what drives him.

    View LinkedIn profile of Markus Reding
  • Björn Lehnhardt

    Björn Lehnhardt

    Managing Director Financial Services Germany & Austria

    CV

    Björn Lehnhardt heads the Financial Services Market Unit at Zühlke Germany. Björn has been responsible for innovation, software and technology, strategy and organisational consulting as well as business development in various management positions for over 15 years and has practical experience from numerous digitalisation projects. He is driven by actively shaping the digitalisation journey together with our customers and helping them to take responsibility for tomorrow. Björn stands for a healthier and better planet through technology and digitalisation.

    View LinkedIn profile of Björn Lehnhardt
  • portrait photo Christian Straube, Head Value Proposition Insurance & Global Key Account Manager at Zühlke

    Dr. Christian Straube

    Global Account Manager & Head Value Proposition Insurance

    CV

    Dr. Christian Straube is Head Value Proposition Insurance and Global Key Account Manager. He joined Zühlke as an Advanced Software Engineer in 2014 and has since then specialised in the insurance sector through his experience in both technical and executive roles. Due to his background, he excels with strong leadership and communication skills.

    View LinkedIn profile of Dr. Christian Straube
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